DTDC

I recently sent a courier by DTDC. Went to one of their local office on Monday evening to send a courier to Chennai. They asked me if it was urgent and if it should be delivered the next day. I said yes. Then they said it would cost Rs 120/- while the normal courier was Rs 50/-. I knew this was a catch.

I said, it has to go tomorrow but I don’t want to pay the Rs 120/- but would send by the regular fare Rs 50/-. I asked if it would reach the next day. They said it will most probalbly and said 99%!!!!!. I then asked them to send it by the regular courier.

The courier was finally delivered only on Friday that week – after 4 days of delay. I was even tracking the consignment online to find that it is “out of delivery” for 2 days but finally delivered on Friday.

I can clearly see what kind of a cheat was DTDC as an organisation. They are trying to cheat customers by charging more than double the fare for the next day delivery. The postal department had given way to courier because of their next day delivery to most of the destinations but I think DTDC is now taking the customers for a ride.

To check this, I had send another courier this week using First flight. The courier promptly reached the next day.

I did not want to take the DTDC delay as a “one off” incident but a clear strategy by the company to cheat customers in trying to push them on the over night deliver with double the charge.

I also spoke to a couple of people who gave a clear negative feedback on DTDC.

So if you are looking at overnight delivery or want your couriers reach in time, think twice before choosing DTDC.